Further Details
Is it right for me?
Suitable for secretaries and administrators who are looking to improve their time management and organisational skills in order to manage their own workload effectively and enhance their performance.
What will I learn?
By the end of this course you will be able to:
Plan and prioritise your workload confidently.
Implement new systems to eliminate time wastage and enhance your own performance.
Deal effectively with emails, paperwork, telephone queries and interruptions.
Plan to meet key deadlines which determine your success and that of your manager or team.
Keep one step ahead to support your manager or team in a more proactive way.
What will it cover?
Time Management Within the Secretary/Administrator’s Role
The common problems
Time management - how it can enhance your performance
Self-management
Work/home life balance
When There Aren’t Enough Hours in the Day
Analysing how you spend your time
Identifying and removing ‘time stealers’
Planning, Prioritising and Effective Time Management
Setting clear goals and objectives
Your manager’s or team’s objectives
Planning ahead versus fire fighting
Being proactive not reactive
Important versus urgent tasks
Handling paper and electronic information
Telephone and email techniques to save you time
Systems and procedures
Practical Tools for Organising and Coordinating
Diaries (paper to hand-held) and planning tools
Managing daily, weekly and monthly tasks
Monitoring your achievements
Effective Communication - Even Under Pressure
The importance of good communication
How to deal with interruptions
Managing your team’s or manager’s expectations of your workload
How to say ‘no’ without feeling guilty
Personal Development
Identifying your working style
Formulating a personal action plan
Guide price
£879 + vat |
