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Further Details

Is it right for me? Suitable for those who want an intensive introduction to effective administration and who are looking to increase their skills and contribution. What will I learn? By the end of this course you will be able to: Define the objectives of your role. Appreciate your strengths and areas for development essential to your success. Plan and prioritise your workload using systems and procedures. Enhance your contribution as a team member. Appreciate your strengths and areas for development essential to your success. Develop effective interpersonal skills. Interact assertively with others. Prepare and write accurate and clear text. Enhance your credibility with your manager. Pre-course Activity This course requires the completion of a pre-course questionnaire in order that we can ensure that the course focuses on your key issues and needs, and those of your manager. We will request that you also complete a learning styles questionnaire so that the trainer can adapt their approach to your style. What will it cover? Introduction What makes an effective administrator How to meet the needs of your internal and external customers Impressive Organisational Skills Developing your role Working to clear goals Developing a stronger sense of time and planning Completing priorities every day Controlling time wasters and interruptions Dealing with disorganised people Reviewing your current systems and procedures Effective Communication Skills Overcoming barriers to effective communication Communicating with confidence Listening well and questioning skills Persuading and influencing others Being assertive - saying ‘no’ constructively Getting the best from difficult people The key to effective written communication Enhanced Interpersonal and Team Working Skills Identifying your interpersonal skills style Relating to colleagues and customers Recognise the strengths of other team members Maximising your contribution to the team Solving problems and making effective decisions Encouraging your manager to delegate more Personal Development Formulating a personal action plan Testimonial , Junior Property Administrator Prudential Property Investment Managers "The course was not only beneficial but really enjoyable too, it made learning fun and easy!"

Guide price

£899 + vat