The HR Administrators Role

Is it right for me?
Designed for HR administrators and assistants, this course will help you to develop the knowledge and skills required to successfully work in HR in your organisation.

What will I learn?
By the end of this course you will be able to:

Identify the principal activities of the HR function, its responsibilities, aims and objectives.
Understand the main aspects of employment legislation and its impact on the activities of the HR department.
Understand the essential information and records which must be maintained by HR.
Identify how to build stronger relationships with internal customers.
What will it cover?
Your HR Role

Identifying the role of the HR function and where you fit in
Identifying who are your customers/clients? - what do they expect?
Effective Face-to-face Communication

Interacting confidently and positively with others. Using listening and questioning effectively
Developing an assertive style and dealing with difficult people
What Records to Keep

Maintaining records, systems and libraries
Security, confidentiality and employee access to records
Absence recording and controlling
Employment Law

Clarifying employee rights
Where Equal Opportunities and discrimination fit in
Discipline, grievances and dismissal procedures
The Recruitment Process

Writing effective advertisements
Processing applications and short-listing candidates
Developing guidelines for successful interviewing offers of employment and references
Implied and expressed terms
Termination of employment, notice periods and contractual rights - exit interview