Further Details
Is it right for me?
Suitable for executive secretaries, PAs, office professionals and administrators working closely with one or more bosses. This course is of particular benefit to individuals who are supporting extremely busy and/or frequently absent managers.
What will I learn?
By the end of this course you will be able to:
Identify more clearly your manager’s role.
Develop open and honest working relationships with your manager and other senior colleagues.
Raise your profile within the management team.
Organise your manager(s) and anticipate their needs effectively.
Effectively represent your manager(s) in their absence.
What will it cover?
Developing Your Skills in a Continuing Changing Environment
Determining the changes in your role
Identify your skills gaps
What’s different about your manager’s job?
Raising Your Profile
Discovering ways to increase your credibility
Networking within your organisation
Understand how others see you
Developing Productive Relationships
Forging an effective working relationship.
What do you want from each other?
Determining the goals and behaviours of your Managers.
How to get the most from the people you deal with
Influencing and Persuading Colleagues and Your Manager (s)
Develop a position of increased influence
Communicating with management and colleagues on an equal footing
Presenting your ideas at meetings
Organising Others
Working pro-actively and using your initiative
Organising and co-ordinating your manager’s time
Acting as an effective gate keeper
Handling Difficult Situations
Dealing with conflict
Respecting the rights and feelings of others
Communicating difficult messages
Stepping in to Support Your Manager
Representing your manager(s) in their absence
Acting on behalf of your manager – making decisions
Personal Development
Testimonial
Leanne Bennett, PA/Administration Assistant
Inmarsat Ltd
"It was explained in a way that I understood and was able to use straight away."
Guide price
£899 + vat |
