Further Details
Is it right for me?
This two day course is designed for PAs, executive secretaries and office professionals who want to be more proactive and skilled in order to manage multiple responsibilities more effectively. More experienced/senior PAs may wish to consider ‘Professional Development for PAs and Executive Secretaries’.
What will I learn?
By the end of this course you will be able to:
Develop your skills and make a greater contribution to your manager and team.
Become more pro-active.
Communicate confidently with your manager, colleagues and other departments.
Deal with difficulties and pressures of working for more than one person.
Plan, organise and manage your time more effectively.
Apply top tips for writing emails and letters.
Pre-course Activity
To maximise the impact that your new skills will have on your organisation, we recommend that you discuss and agree your priority learning objectives with your manager before attending the course.
What will it cover?
What Makes a Successful PA?
Defining your role and what is required of a highly proficient PA
Identifying the skills and qualities for success
Completion of a SWOT analysis
Developing your role and determining the way forward
Understanding Your Manager’s Role
Contributing to your manager’s success
Defining your own and your Manager’s/Team’s objectives
Building a successful working relationship with your Manager and Team members
Practical Time and Self-management
The four steps to effective time management – setting realistic deadlines.
Managing your own and your Manager’s time – organisation and planning techniques that get you in control
Meeting the needs and demands of more than one person
Identifying and avoiding ‘time stealers’ and correcting unproductive work habits
Communicating Effectively through Assertiveness
Effective listening and questioning skills
Building rapport in face-to-face communication
Identifying passive, aggressive and assertive behaviour
Saying ‘no’ without feeling guilty
Handling Difficult Behaviours, People & Situations
Interacting effectively at all levels – dealing with difficult people
Identifying and dealing with the underlying causes of difficult behaviour
Adopting an appropriate approach in a variety of situations
Taking greater control and responsibility
Personal Development
Accepting new responsibilities and challenges with confidence
An action plan to implement and monitor your development
Testimonial
Sharon Pembroke, Health & Safety Administrator
Haden Building Management Ltd
The course was very informative and helped me to organise my workload better. Our tutor was extremely knowledgeable, friendly and didn't mind putting herself out to make sure you understood.
Guide price
£899 + vat |
