Further Details
Is it right for me?
Suitable for newly appointed administrators and secretaries. Individuals with more experience may wish to consider ‘Success Skills for Secretaries and Administrators’.
What will I learn?
By the end of this course you will be able to:
Develop the skills and make a greater contribution to your team
Become more proactive.
Communicate confidently and effectively with your manager, colleagues and other departments.
Deal with the difficulties and pressures of working for more than one person.
Plan, organise and manage your time more effectively.
Apply top tips for writing emails and letters.
Pre-course Activity
To maximise the impact that your new skills will have on your organisation, we recommend that you discuss and agree your priority learning objectives with your manager before attending the course.
What will it cover?
Supporting Your Manager/Department/Team
How you and your manager can work together to build a team
Balancing the demands of more than one manager
Prioritising your workload, being flexible when priorities change
Communicating Confidently and Positively
Communicating face-to-face with confidence
Projecting a confident and professional image
Effective listening skills
Organisation and Time Management
Establishing effective procedures - organising diaries and follow up
Managing your time effectively - avoiding ‘time stealers’
Organising meetings - key tips
Saving time using Email
Writing Clearly and Concisely
Writing on behalf of others
Avoiding common mistakes
Planning and writing Emails
Personal Development
Formulating an action plan
Testimonial
Kay Hennessey, PA to Divisional Manager
Office of the Deputy Prime Minister
The exchange of ideas and experiences with other delegates helped me to create a positive and proactive role in the workplace.
Guide price
£499 + vat |
