Further Details
Is it right for me?
Suitable for all credit controllers who want to improve their knowledge of all aspects of credit and collections. It is suitable for those who are new to their role and more experienced credit controllers who have had little formal training.
What will I learn?
By the end of this course you will be able to:
Understand the importance of good credit management.
Recognise your contribution to increasing company profitability and minimising risk.
Understand the legal framework and why it matters to your job.
Carry out all of the elements of the collections cycle.
Choose the best approach to get cash in using a combination of methods.
Use the telephone to greater effect.
Decide when and how to ‘get tough’ with customers, including going legal.
Tackle your ledger and your customers with greater confidence.
Increase the cash you collect from customers.
What will it cover?
The Purpose of Credit Control in the Organisation
What is credit and why do we need to give it?
Maximising profitable sales
Improving cash flow and liquidity
Protecting against bad debts
Better customer relations
Encouraging teamwork with the sales force
The company’s credit policy
Terms and Conditions of Trade
Fundamental elements of a contract
Payment terms
Which terms apply?
Interest on overdue accounts
Retention of title
Customer Identity
Understand different corporate entities
Trading with partnerships and sole traders
Trading names and name changes
Recognise the importance to credit control
Credit Assessment and New Accounts
Application forms - getting the right information
Assessing customers’ credit worthiness
Sources of information to assess credit risk
Assessing ability to pay and on-going monitoring of customers
A Review of the Legal System
Overview of the legal options to collect debts
Implications of going legal
Guide price
£849 + vat |
