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Customer Care Training Course

Training Courses

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Training course summary

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Customer Care Training Course at Midlands Training Your one day course will cover Why Customer Care and Service are important Understanding what Customers expect when doing business with your company What Customers believe Defining Customer Care/Service How to deliver effective service Effective communication Managing your behaviour when dealing with Customers Techniques for dealing with difficult Customers How to handle complaints How you and your company can improve the service it offers Personal Action Plan New Courses take place each week and you will really feel the benefit from participating in a Customer Care Course at Midlands Training. You will soon have all the skills to help you in dealing with customers, even those who sometimes appear difficult!

Regions:
  • Midlands
  • All Areas
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Intermediate

Further Details

Midlands Training is an integral part of Midlands Business Centre based at The Auction House on the corner of The Ring Road and Church Street, Stourbridge, West Midlands and now in its seventeenth year. Many Companies and Private Individuals in UK and from Overseas have enjoyed our unique training methods and we're listed on the National Business Link Consultants Register

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