MANAGEMENT SKILLS TWO - Management In Action

MANAGEMENT SKILLS TWO - Management In Action




Who Should Attend And Why





For the more experienced manager and those who have attended Management Skills One and wish to build on their solid foundation in professional management skills. Offering an inspirational refresher, this workshop provides a more in-depth look at the issues of management and addresses some of the barriers to success and how to overcome them.





By The End Of The Workshop Participants Will Be Able To:





ü Understand the value of staff development through Coaching


ü Coach and Counsel staff in a flexible and constructive way


ü Understand the development stages of a team and be able to recognise what stage their respective teams have reached


ü Understand the differences in the various personality and behavioural style of their staff and be able to modify their own behaviour accordingly


ü Recognise the value of creating a vision statement for their own department in order to provide their staff with motivational excitement and a sense of purpose





Workshop Overview





Guidance and Instruction


coaching and counselling - a way of life


practical experience - in which we explore situations and role-play them to a satisfactory conclusion




Developing a personal action plan with your staff


short and long term development


identifying training needs


making development an anticipated discipline




Handling Problems


problem analysis [recognising the true problem and not the perceived one]


can the team solve the issue without me?


succession planning [who looks after the shop when I am away?]




Team Building


the differences between a team and a group


principles of team development


phases of development


strategies of development


team member types


team swot analysis




Developing Purpose and Vision


departmental vision - what it means to your team


understanding purpose - the feel good factor




Planning for success


understanding that planning is key to achievement of business objectives


a model to define the value and non-value of key actions in a plan




Assertiveness


leaving no room for misunderstanding


ensuring a balance of styles




Character Styles


recognising your own style


understanding the differences in the perceived behaviour of your staff


adjustment of style to accommodate




Personal Action Plan


as with our Management Skills One workshop we expect the delegates to decide and share their key issues arising from the workshop and the actions they will take on their return to the workplace.