Further Details
INTERPERSONAL SKILLS - Building Relationships, Influencing and Dealing With Difficult People
Who Should Attend:
Anyone who would benefit from a greater understanding of communication and relationship skills, particularly those who have difficulty with confrontation and handling difficult people. This workshop will ensure the participants are able to assert themselves in a positive and diplomatic manner and develop their rapport building techniques with confidence.
By The End Of The Workshop Participants Will Be Able To:
Understand the differences in people’s behaviour and how to modify their own to accommodate
Filter out unproductive communication and uncover what people really mean
Be more confident in their own communication and be able to assert themselves when necessary
Understand the value of an open mind and the techniques of influencing
Workshop Overview:
Introduction and Objectives
- your communication issues - your difficult people
Emotions and Effectiveness
- programming, emotional triggers and knee-jerk responses
- understanding and handling your own emotions and those of others
Transactional Analysis: Ego States and Conditions
- how your personality is formed: the roles we adopt
- assessing your impact on others and theirs on you
- confidence, shaping your future and building your self-esteem
- strategies for dealing with those difficult people
Character Style Analysis
- ‘reading’ other people
- influencing other ‘styles’
Communication Skills
- introducing powerful change - attitudes and paradigms
- non-verbal behaviour, aspects of vocal communication and our language
- building rapport
Questioning And Listening Skills
- finding out more about the views and concerns of other
- levels of listening
- listening barriers and filters
- the easy route to agreement - strategy
Motivational and De-Motivational ‘Triggers’
- the emotional balance sheet
Accepting Criticism: And Saying ‘No’ Without Fear Or Guilt
Skills Of Assertion - techniques for effective assertive behaviour
Guide price
£725 |
