Further Details
At Agar we take these potentially volatile situations extremely seriously. We offer a complete service which can begin with a visit to your hospital when we would expect to identify where and under what circumstances staff are most vulnerable; from that initial survey we can make recommendations as to how your environment can be modified to increase the safety and security of staff.
We will then deliver your training; we will train your staff in conflict management dealing in depth with why people get angry, what factors can exacerbate their anger, we will train you in strategies to help to diffuse the situation. At Agar we believe in the situation of a hospital, it is vital to have strategies in place that include escape routes in the event of bad and aggressive behaviour; based on our survey of the premises we will develop and deliver these strategies including where to make vital telephone calls. We offer expert training in dealing with conflict and aggression; two of our trainers have attended the National Health Service Conflict Resolution Training – National Syllabus Familiarisation Seminar which is a requirement for persons to deliver this training within the NHS.
We recognise that hospital staff are in an almost unique situation within the public sector in the degree of care that you have to give to your patients; our training package for you will include a complete section on the legal aspects of protecting yourselves and others.
We will not encourage delegates to confront or tackle violence. Unlike many other companies who offer training in totally unrealistic methodologies which rely on extremely high levels of skill, strength and fitness, and on the application of pain to the subject, we recognise that your staff are not police officers and are not trained or equipped to confront or detain violent persons.
We will deliver training in conflict resolution. We will examine the well documented signs that indicate a person may become violent, and when it is better to walk away and to call for further assistance or to involve the police who will be equipped to deal with the situation.
We will train breakaway techniques that are realistic, simple and effective and are not designed to inflame the situation but are designed to reduce the chances of injury to everyone involved; remember 97% of all self-defence training offered is sports based our self-defence is based on real life. Our self-defence is 'defence' designed to keep your attacker away from you and to give you the opportunity to remove yourself from the situation not to give totally false expectations of your ability to engage an attacker who may be bigger and stronger than you. We will deliver training in the law with regard to the use of reasonable force in respect of defending yourself and others and discuss exit strategies.
At Agar Training Solutions our aim is to give you skills and strategies to make you and your staff safer and feel more secure in your workplace.
At Agar Training Solutions we have the expertise to deliver other specialised training that may be of interest to you
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