Handling Difficult People Training - 1 Day Course

What topics are covered by the course?

Our 1 day Handling Difficult People Training Course is an insightful and practical guide on how to manage yourself and the difficult people you encounter in your workplace. It will provide you with skills and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.

Ultimately you will learn how to understand other people’s behaviour and how to respond appropriately.

Who should attend?

Our 1 day Handling Difficult People Training course is delivered to all members of staff in the workplace, ranging from Reception Staff, Administrators, Consultants, Supervisors, Team Leaders, Managers & Senior Managers.

What will I be able to do on completion?

Through our 1 Day Handling Difficult People Training Course you will learn to;

- Forge positive working relationships with difficult or uncooperative individuals.

- Approach conflict situations with increased confidence in an appropriate & timely manner.

- Adopt a confident, professional & appropriate style when faced with difficult people or situations.

- Plan your personal strategy for dealing with difficult people & situations.

*Please Note* We can TAILOR this Handling Difficult People Training Course to your exact Industry or Job needs.

How will I be assessed?

- No Assessment

- Delivered In Your Workplace

- Certificate On Completion

Lisa Kitchen (Learning & Development Manager)

M: 07725 690 404
E: Lisa@LiveAndLearnConsultancy.co.uk

Guide Price: Price On Request

Delivery: In house
Category: Dealing with Difficult People »
Duration: 1 Day
Qualification: Certificate on completion

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