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Get Qualified & Get recognised For FREE!!!
Improving Customer Service skills in the workplace – Absolutely FREE!
We are one of the largest training academy’s in the UK. We have facilities at Bank, in the heart of the City of London, to train more than 300 candidates per month. We provide specialist training solutions to suit its clients’ needs to offer a unique blend and experience.
We are offering you absolutely FREE Customer Service training for your staff – the catch, there isn’t one. The government pays for every individual we train.
The Course Name: http://www.ftaserver.co.uk
Customer Service (NVQ Level 2)
Course Contents
This Employer-Led qualification involves the following units to make up the entire qualification:
• Prepare yourself to deliver good customer service
• Provide customer service within the rules
• Promote additional services or products to customers
• Deliver reliable customer service
• Recognise and deal with customer queries, requests and problems
• Resolve customer service problems
• Develop customer relationships
Assessments
NVQ qualifications are not awarded by official exams at the end of the course. Your knowledge is tested by different assessments taking place during your training.
The evidence of the work you have done will be stored in a folder. Once the folder is complete, it will be checked by Assessors and internally verified by our centres’ Internal Verifier. Once the assessment has been internally verified and the candidate has passed, we will then register that pass with Edexcel, who will issue you with an official certificate.
Qualification
The Qualification you will gain at the end of your training will be an NVQ Customer Service
The Academy
• We have a large pool of over 100 excellent industry-experienced Trainers
• We provide all our students with:
PC Access
Tutor led training
• Our excellent Facilities:
o Can accommodate 300 students per month at BANK
o Can accommodate 80 students per month at ALDGATE
o All classrooms are fully air-conditioned, and
o Have high resolution Projectors, and
o Have White Boards and Flip Charts
o Have 2000 square feet of common-room space for self study
o Allow students access to the internet and personal email accounts
o Have vending machines for hot and cold beverages
Due to government funding running out and the increasing interest from the general public and the popularity of this course there are now LIMITED places available on the Customer Services Programme.
In this NVQ programme you will be able to provide good customer service. You will be confident with dealing with customer objections and with be able to develop customer relations, which will help you gain referrals and reoccurring business .i.e. Re-mortgage requests.
Book your place now on this exclusive programme and arrange your consultation with the Business Development Managers.
For further information on The Customer Service Package please visit our website on http://www.ftaserver.co.uk
I shall contact you in the next few days to request a conveniently mutual time to meet, however if you wish to talk to me before then please call me on 0207 397 1210.
Thank you for your time and I look forward to meeting with you in person.
Improving Customer Service skills in the workplace – Absolutely FREE!
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