Dealing with Difficult People

What topics are covered by the course?

This course will provide participants with an opportunity to:
Increase their understanding of human behaviour and its effects on others
Employ established communication skills to deal effectively with difficult behaviour
Develop specific strategies and actions for dealing with difficult behaviour and promoting harmonious working relationships.

Who should attend?

This course is ideal for anyone who encounters difficult people in your workplace. It is also ideal if you want to build or improve on your skills and confidence with difficult people.

What will I be able to do on completion?

Delegates will be more confident and professional when dealing with difficult people at work.

How will I be assessed?

Assessment an ongoing process throughout the course

Group & Charity Discounts available. We can also deliver this course inhouse

Guide Price: 275

Delivery: Classroom
Category: Dealing with Difficult People »
Duration: One day
Qualification: Certificate of Attendance

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