Assertiveness at Work
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Course Objectives:
The aim of this course is to enable delegates to use a more confident approach when developing productive working relationships. This Assertiveness at Work training programme defines assertive behaviour, and shows how it can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables them to communicate with more confidence and develop positive responses to a wide range of situations.
Contents:
By the end of this course each delegate will be able to:
* Recognise and explain the differences between aggressive, assertive & passive behaviour
* Describe the benefits of assertive behaviour
* Deal with fear positively
* Move from negative to positive ways of thinking & talking
* Take control through positive body language techniques
* Use an influential style of behaviour for getting ideas accepted
* Deal with difficult people in a more confident manner
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Further Details
Course benefits:
* Handling people and situations at work with confidence
* Achieving results through improved communication
* Resolving issues before they arise as problems
* Dealing with sensitive situations
* Enhance your own image, self-esteem and confidence
Additional information:
This course is designed to give delegates the opportunity to learn, practice and receive feedback on the skills and behaviours they want to develop.
This Training Course is taught in classrooms in the following locations:
Belfast
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
