Communication Skills Training

What topics are covered by the course?

Looking to boost your teamís communication skills in the workplace?

This popular training course has helped many employees in the UK discover the power of body language, gain highly effective listening skills, identify what communication styles are and how to apply them best to become great communicators. Our Communication Skills Training course covers the following objectives;


[Understanding Your Own Communication]

- Discover who you are as a communicator.
- How your communication style is received by your customers or work colleagues.


[Advanced Communication Skills]

- Get on to the same wave length as the people you are speaking to.
- Learn to understand the impact of the words you say and how you say them.
- Develop communication techniques to communicate with anyone effectively.
- Learn the impact and power of body language in your communication with others.


[Effective Communication Techniques]


- Gain active listening skills to help you become a good communicator.
- Learn how to build positive relationships with your customer or colleague.
- Employees will recognise how to use effective communication to build rapport.
- Identify the impact & importance of good listening to improve interpersonal skills.


[Communication Styles And Their Impact]

- Discover the reality of communication.
- Learn the secret 4 behaviours of communication.
- Understand how the communication cycle works.
- Discover why you may have a personality clash with some people.
- Gain confidence to negotiate a desired outcome with staff or customers.
- Discover how communication will help you influence the people you interact with.

Who should attend?

This Communication Skills Course is Ideal for individuals or teams including;

- Front Line Staff
- Supervisors
- Team Leaders
- Managers


What will I be able to do on completion?

+ Learn To Become An Effective Communicator.

+ Identify How To Influence Customers And Team Members.

+ Develop Effective Listening Skills And Key Response Techniques.

+ The Power Of Body Language And The Art Of Building Real Rapport.

+ Successfully Identify Different Communication Styles And Their Impact.


How will I be assessed?

[What's Included]

Course Design, Training Materials, Key Course Notes, Certificate of Achievement

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[When]

This Communication Skills Training Course is delivered at a time & date that suits your team best.

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[Where]

Delivered in-house at your work premises or a location of your choosing.

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Get A Training Quote Today

Call: 08448 119 463
Email: Info@LiveAndLearnConsultancy.co.uk


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Live And Learn Consultancy Ltd

Guide Price: £ Request Price Today

Delivery: In house
Category: Communications & Personal Development »
Duration: 1 Day
Qualification: Certificate

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