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Further Details
Team Leading leads to a Level 2 NVQ in Team Leading. Achieving this qualification will enable you to demonstrate your competence in the workplace.
To achieve the Level 2 NVQ in Team Leading, you will need to complete four mandatory units and then choose to study two optional units.
Here’s a taste of what each unit covers.
Unit one: Managing yourself
This unit is mainly about making sure you have the personal resources (particularly knowledge, understanding, skills and time) to undertake your work role and reviewing your performance against agreed objectives. It also covers identifying and undertaking activities to develop your knowledge, skills and understanding where gaps have been identified.
Unit two: Productive relationships
This unit is about helping you to develop working relationships with colleagues, both within your own organisation and within other organisations, that are productive in terms of supporting and delivering the work of the overall organisation.
Unit three: Team leadership
This unit is about providing direction to members of a team and motivating and supporting them to achieve the objectives of the team and their personal work objectives.
Unit four: Health and safety
This unit is all about identifying hazards and evaluating risks in the workplace, and then taking steps to reduce risks to health and safety at work.
Unit five: Encouraging innovation (optional)
This unit is about encouraging and supporting the identification and practical implementation of ideas. The initial ideas will primarily come from members of the team and will focus on:
New products and/or services
Improvements to existing products and/or services
Improvements to existing practices, procedures, systems, ways of working, etc.
Unit six: Allocating teamwork (optional)
This unit is about ensuring that the work required of the team is effectively and fairly allocated amongst team members. It also involves checking on the progress and quality of the work of team members to ensure that the required level or standard of performance is being met.
Unit seven: Providing learning opportunities (optional)
This unit is about supporting colleagues in identifying their learning needs and helping to provide opportunities to address these needs.
Unit eight: Resolving customer service problems (optional)
This unit is all about identifying and resolving problems. These problems can either be those that are identified by customers or ones that are identified internally.
Unit nine: Supporting customer service improvements (optional)
In this unit, you will need to show how you provide support for changes that your organisation has introduced. In addition, you will need to present their own ideas for improvements to someone in the organisation who will be able to judge whether the idea has possibilities for change and improvement.
Guide price
FREE |
