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ITIL - IT Infrastructure Library

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It is now widely recognised that organisations are increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality management of IT services. IT Service Management as a discipline focuses on managing large-scale (IT) systems, centered on the customer's perspective of IT's contribution to the business as a whole. The Information Technology Infrastructure Library (ITIL) is a best practice framework that provides a set of procedures for IT Service Management and underpins the requirement to provide both high quality and value for money IT services. A set of professional qualifications is based on the ITIL framework and literature. ITIL qualifications provide evidence of a professional approach to IT Service Management. This course is presented on behalf of Maven Training by an accredited Training Provider. ITIL® Version 3 Service Management Framework Launched (Maven Training is currently running ITIL Version 2 courses. ITIL Version 3 courses are scheduled to run in January June 2007 saw the publication of version 3 of the IT Infrastructure Library covering IT Service Management Practice. In 5 new volumes, the ITIL best practice framework builds on the content of the original 8 books of version 2 and significantly enhances its breadth and depth of guidance to help organisations address today's opportunities, challenges and problems of IT Service Management . Shaped by the development of technology, revised business models and increasing customer expectations, ITIL version 3 has been authored with substantial user, vendor and academic input from service management professionals around the world. Retaining the core, valued and widely-used features of the 11 'disciplines' in the version 2 books, the latest version allows existing exponents of ITIL Service Management to preserve their existing investment in service management methods, tools and training. The topics in the ITIL V3 are described in a 'lifecycle' view of service management with each book of the 5 volume 'core' covering one part of the lifecycle:- Service Strategy Service Design Service Transition Service Operation Continual Service Improvement The ITIL 'core' books are aimed at both IT and Business management and have content relevant from the perpective of user, customer, supplier and provider of IT services. With the launch of V3, the existing ITIL qualification scheme is also being enhanced. Although not finalised, it will retain the existing level of Foundation and Practitioner examinations but is likely to include increased breadth of qualification (to cover business and IT needs separately) and depth (diploma level is proposed).

Regions:
  • London
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Introductory

Further Details

About Maven Training Thank You for visiting the Maven Training website. Maven Training has been established to address the training needs of project and programme managers, team members and support staff. Our mission is simply to provide a reliable and quality training service in order to further improve individual knowledge and efficiency so that both the individual and the employer benefit financially. We understand quality to mean an in-depth knowledge of our subject matter, accessible and succinctly written course materials, and trainers who are experts in their field. We understand reliability to mean we aim to meet our client expectations 100% of the time and support our delegates long before and after the period of their training event. We specialise in PRINCE2™ and MSP™ Accredited courses but also offer a range of project management related training and bespoke courses. Our clients come from a range of project backgrounds including local and central government, the NHS, financial markets and management consultancy to name but a few. We offer publicly scheduled courses at major centres throughout the UK as well as corporate courses at a site of your choice. Dedicated to quality training we are accredited by the APM Group. This allows us to hold accredited courses and use our own comprehensive set of materials in helping you to achieve your training goals.

Guide price

£825

 

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