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Further Details

What you will learn Understanding the special problems of customer service in the your sector and how you should approach these professionally, including dealing with our own personal barriers. Demonstrating a positive attitude to the customer – 3 important issues Communicating well Giving a good image of the organisation, including use of voice mail Communicating well without visual information, i.e. when writing e-mails, and on the phone Call control techniques Building interpersonal skills that will increase your confidence when dealing with customer enquiries Dealing with complaints, aggression, difficult situations and saying ’no’. Who should attend This course is particularly beneficial to front-line employees who deal with the public A shortened version of this programme is available as a half day workshop

Guide price

£150 per delegate Open course: In-house course by arrangement