Customer Care
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How to make your company or organisation the one that customers come back to and recommend to others - it's all about understanding, effort and friendliness - learn the skills that work with the customer.
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Further Details
What you will learn
Understanding the special problems of customer service in the your sector and how you should approach these professionally, including dealing with our own personal barriers.
Demonstrating a positive attitude to the customer – 3 important issues
Communicating well
Giving a good image of the organisation, including use of voice mail
Communicating well without visual information, i.e. when writing e-mails, and on the phone
Call control techniques
Building interpersonal skills that will increase your confidence when dealing with customer enquiries
Dealing with complaints, aggression, difficult situations and saying ’no’.
Who should attend
This course is particularly beneficial to front-line employees who deal with the public
A shortened version of this programme is available as a half day workshop
This Training Course is taught in classrooms in the following locations:
Stoke on Trent
Dorchester
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
