Assertiveness at Work
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Assertiveness is a way of influencing others and communicating with them as equals, to build and maintain self-esteem on both sides of any relationship. It is not aggressiveness, selfishness, bossiness, clever techniques, or manipulation.
Why bother learning to be assertive? Being assertive improves a person’s chances of getting what they want; it reduces frustration; and it enables you to deal with difficult situations more effectively.
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Further Details
What you will learn
Behaviour options – defining aggressive, assertive and passive behaviour
Identifying situations where you wish to be more assertive
Identifying different behaviours – causes and effects
Rights and responsibilities
Understanding Barrier Beliefs
Practising Assertive Techniques – 3 basic steps, Broken record, Fogging, Positive Inner Dialogue
Personal Action Planning for confidence
Who should attend
Anyone who would like to learn how to stand up for their rights, to say ‘no’ courteously, and to have more self confidence in their dealings with others at work.
This Training Course is taught in classrooms in the following locations:
York
Stoke on Trent
Bath
Bournemouth
Bristol
Dorchester
Plymouth
Salisbury
Taunton
Torquay
Brighton
Guildford
Oxford
Portsmouth
Slough
Southampton
Croydon
Kingston upon Thames
Sutton
London SW
Twickenham
London W
London WC
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
