Negotiating is an essential skill in all organisations of any complexity. It occurs both formally and informally. On this course, delegates develop their negotiating skills through an understanding of the process. This helps them to deal successfully with a variety of situations. They negotiate confidently for desired outcomes.
Delegates learn how to:
> Define what they want and get it
> Deal confidently with both clients and co-workers in negotiations
> Listen to what the other party wants
> Always get the win/win
> Recognise the results of effective and non-effective communication.
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