Introduction to Management
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Duration: 3 Days (2 days + 1 day follow up)
This programme is designed for those with no formal management training or those who are new to a management role. We will explore in great detail the role and responsibilities of the manager. This programme will help delegates making their first steps into management realise the key principles of managing people and resources and how to get the best from their team and themselves.
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Content includes:
· Role & function of the manager
· Characteristics of an effective manager
· Mastering the art of ‘letting go’
· Leadership & motivation skills
· Channelling expectations
· Your influence on pace of work
· Dealing with performance – good & bad
· Communication skills
· Managing meetings & planning
· Objective setting
· Managing conflict & difficult situations
· Solving problems & making tough decisions
· Personal discipline
