Assertiveness Skills
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Delegates are shown how to manage their business relationships effectively. At times, it may be necessary to stand firm on an issue. The course ensures that the situation is managed so that neither personal conflict nor tension is allowed to get out of control.
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Further Details
Delegates learn how to:
> Stand firm in a diplomatic and constructive way
> Understand their own behaviour and its effect on others in the workplace
> Recognise when it is appropiate to make a stand
> Differentiate between aggressive, passive and assertive behaviour, both verbal and non-verbal
> Discover their own present level of aggressive, passive, or assertive behaviour
> Become aware of a variety of assertiveness skills for effective communication in the workplace.
This Training Course is taught in classrooms in the following locations:
London N
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