Selling on the Telephone

What topics are covered by the course?

Delegates will come away with proven systems to help increase the amount of business generated by telesales or telemarketing. Even the most reluctant salesperson will gain confidence and knowledge whether to make calls themselves or to retain someone to do it for them.

Who should attend?

* Staff that are new to sales
* Secretaries and PAs
* Customer service staff
* Managers in a client-facing role

What will I be able to do on completion?

Delegates will come away with proven systems to help increase the amount of business generated by telesales or telemarketing. Even the most reluctant salesperson will gain confidence and knowledge whether to make calls themselves or to retain someone to do it for them.

How will I be assessed?

Assessment is an ongoing process throughout the course.

Content

* Why people buy
* Secrets to creating a good first impression
* Better planning and preparation for calls
* Classic strategies to reach the decision-maker
* Turn more enquiries into sales
* Structuring calls
* Listening and active listening
* Handling all objections
* Types and leverage of questions
* Dealing with the fear of calling
* Matching features to benefits
* Voice and presentation
* Commissioning outsource telemarketing companies
* Measurement and improvement systems

Guide Price: Please contact us for a free no obligation quote on 0844 335 8882

Delivery: Classroom
Category: Telesales »
Duration: 1 Day
Qualification: In house qualification

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