Advanced Telesales

What topics are covered by the course?

Many staff get into comfortable habits on the phone and stop pushing themselves. All salespeople that use the phone can constantly improve and this event shows the secrets and strategies of experience telemarketers and telemarketing managers.

Who should attend?

* Field sales people
* Telesales operatives looking to improve their results
* Customer service representatives moving into sales

What will I be able to do on completion?


On successful completion of the course delegates will have a good understanding of the following.


* Non-verbal ways of persuasion
* The critical first 7 seconds
* Persistence pays: how to stay with the chase with aggravating
* Motivating yourself to attain the bigger goals
* Alternative methods of obtaining the order
* Projecting your personality
* Smoothing the performance curve
* Sophisticated technique for getting to the decision maker
* Handling the gatekeepers
* Qualifying the appointment: reducing no-shows
* Using voicemail to your advantage
* Negotiating the win-win

How will I be assessed?

Assessment is an ongoing process throughout the course.

* Non-verbal ways of persuasion
* The critical first 7 seconds
* Persistence pays: how to stay with the chase with aggravating
* Motivating yourself to attain the bigger goals
* Alternative methods of obtaining the order
* Projecting your personality
* Smoothing the performance curve
* Sophisticated technique for getting to the decision maker
* Handling the gatekeepers
* Qualifying the appointment: reducing no-shows
* Using voicemail to your advantage
* Negotiating the win-win

Guide Price: Available on request, please contact us for a free no obligation quote.

Delivery: Classroom
Category: Telesales »
Duration: 1 Day
Qualification: In house qualification

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