Further Details
Course Syllabus:
Unit One - General
* Travel Industry Careers
* Phonetic Alphabet
* Airline Terminology
* Airline Abbreviations
* Twenty Four Hour Clock
* IATA - International Air Transport Association
* General Regulations relating to the carriage of
* Special Handling
* Airline Two Letter Codes
* IATA Airport and City Codes
* Assessment One.
Unit Two - Cabin Crew Member
* CAA - Civil Aviation Authority
* Cabin Crew Duties and Responsibilities
* In Flight Service
* Passenger Handling
* In Flight Medical Care
* A Day in the Life of a Cabin Crew Member
* Assessment Two.
Unit Three - Passenger Service Agent
* Check-In Objectives/Procedures
* Understanding a PNL - (Passenger Name List)
* Passenger Handling
* Load Sheet & Assessment Three.
Unit Four - Basic IATA Fares and Ticketing
* IATA World Geography
* Global Indicators
* IATA Ticketing
* Bank Settlement Plan
* Multi Purpose Document
* Assessment Four.
Unit Five - Travel Agent
* The Role of a Travel Agent
* Travel Agency Guides and Gazetteers
* Resort/Country Knowledge
* Package Holidays
* Cruising
* Ferry Transportation
* Farebank
* Assessment Five.
Unit Six - Reservation Sales Agent
* Understanding a PNR (detailed record of a passenger's booking)
* Basic Entry Codes used to create a Computerised PNR
* Special Service Requests
* Assessment Six.
Unit Seven - Interview Preparation
* Curriculum Vitae Preparation
* Letter of Application
* Guideline to completing Application Form
* Communication Skills
* Group Interview
* Individual Interview
* Foreign Currency Conversion Exercises
* Mock Exam Papers.
Payment plans are available on request.
Guide price
£365.00 |
