Further Details
Course Syllabus:
Unit One:
* Time Management, Suitability & Airline & Airport Preparation Standards
* Use time effectively and plan appropriately
* Understand the airline requirements for new airline or airport PSA's
* Understand the Assessment procedures used for aviation PSA's
* Identify the characteristics of working effectively in an aviation PSA team.
Unit Two
* Introduction to Verbal Airline & Airport PSA Standards
* Complete and read effectively a P.A. script, memorising key features
* Identify correct techniques for using the P.A. system
* Identify correct answers to airline jargon terms
* Prepare for an effective self introduction.
Unit Three
* Introduction to Written Airline & Airport PSA Standards
* Locate necessary and relevant information for research
* Carry out a research activity on a UK airline and present it effectively
* Completing a standard airline style test
* Complete a standard airline style application form.
Unit Four
* Introduction to Effective Airline & Airport Service Standards
* Identify the key feature of the layout of a typical airport
* Identify relevant equipment and its use for a practical check-in scenario
* Prepare for situations requiring effective PSA service
* Apply airline & airport service to passenger needs and requests.
Payment plans are available on request.
Guide price
£160.00 |
