Airline and Airport Customer Care Certificate
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A Distance Learning Course of 7 Lessons.
Course Description:
The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.
Target Audience:
Any one considering employment in, or currently employed within the air travel industry.
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Further Details
Course Syllabus:
The importance of the air travel industry,
Passenger needs - providing a customer service experience,
Airline and airport customer care,
Creating a positive impression with passengers,
Solving customers' problems,
The importance of product knowledge,
Key components of airline customer service.
Payment plans are available on request.
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