Mediation and Strategic Conflict Resolution

What topics are covered by the course?

Conflict between staff and colleagues is an inevitable feature in any workplace, however getting to grips with management strategies in this area can be a challenging process for HR. Successfully handling conflict and resolving disputes can have multiple advantages for business performance improved employee relationships, enhanced productivity and decreasing levels of absenteeism are all positive outcomes of effective dispute management. With the current overhaul of legislation in this area led by the Employment Bill reform and the continued support for mediation from the courts and tribunals it is essential for HR to keep abreast of developments in this area. Mediation requires many skills. Yet without the thinking behind the process as well as a strategic implementation plan, no company will be fully equipped to use this form of alternative dispute resolution to their full advantage.

Who should attend?

HR professionals, line managers, in house councillors and legal advisers, policy advisers, employee communication professionals and employee and industrial relations officers.

What will I be able to do on completion?

On successful completion of the course delegates will have a good understanding of how to mediate and resolve conflicts.

How will I be assessed?

Assessment is an ongoing process throughout the course.


* Learn how mediation can be linked to core business objectives and understand the legal framework surrounding alternative dispute resolution
* Evaluate the behavioural and emotional reasons behind conflict at work
* Get to grips with the mediation process and the different styles of mediation which can be used
* Gain practical advice on how to manage relationships successfully in your workplace
* Hear a best practice case study on how to set up a workplace mediation scheme successfully

Guide Price: Lowest Price Guaranteed, please contact us for a free no obligation quote.

Delivery: Classroom
Category: Mediation and Conflict Resolution »
Duration: 1 Day
Qualification: In house qualification

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