Training course summary

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A Distance Learning Course of 1 Lesson. Course Description: What is the difference between a team and a group? You may be wondering why such an apparently pedantic question is asked. However, the distinction between a team and a group has many implications for organisations and, in particular, the role of the manager, and is therefore worth exploring in some detail. In this course, we shall explore the development of a collection of individuals who are gathered together from different parts of an organisation in order to fulfil the aspirations of senior management in pursuit of business excellence. Everyone at work, whether they be a typist or a managing director, has, at some stage, to work with others in a group. This may be a permanent group (such as a small department) or it may be a group which meets infrequently and which changes from time to time. After participating in this course, you should be able to: * describe group processes * identify the stages of team development * recognise the characteristics and key abilities of effective teams * distinguish between effective teams and co-operative groups * describe the roles people play in teams * recognise the ways of resolving conflict * discuss factors which influence meetings positively * identify behaviour which helps decision making. In working through this session, you will practise the following BTEC common skills: * Managing and Developing Self * Working with and Relating to others * Communicating * Managing Tasks and Solving Problems * Applying Numeracy * Applying Technology * Applying Design and Creativity

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