Further Details
COURSE OBJECTIVES
Appreciate the importance of high impact communication in a variety of situations.
Create the appropriate environment for delivering excellent face-to-face communication.
Deliver your message with confidence.
Construct and refine your messages to ensure you are understood and receive a positive response.
Develop a range of communication skills to ensure you receive appropriate attention.
Refine your ability to elicit a high quality response from your audience.
Gain the confidence of others.
Convert communication into action.
COURSE DESIGNED FOR
Individuals who need to create a lasting and distinctive impact on the people with whom they interact.
COURSE CONTENT
What is High Impact Communication? ~
Understanding what communication is
Discovering your own communication style - personal audit
How to communicate and get noticed
How to impact at all levels within the organisation
Developing the Appropriate Environment ~
Scene setting - preparing the ground
Putting people at ease - techniques to establish rapport
Opening remarks and ‘ice-breakers’
Being aware of and removing communication barriers
Developing Face-to-face Confidence ~
Using your body language for impact
Using all your senses
Overcoming personal concerns and fears
Handling objections
Building High Impact Messages ~
The power of positive language
Using past, present and future to build your message
Structuring skills
Using metaphor
Questioning skills
Gaining the Confidence of Others ~
Listening skills
Encouraging and responding to positive and negative feedback
Dealing constructively with negative or unresponsive individuals
Understanding the other person’s position
From Impact to Actions ~
Creating positive outcomes
Not losing sight of the desired result
Negotiating the first steps of your success
Continual reinforcement of the message
Personal Development ~
Formulating an action plan
Guide price
£395 1st delegate (£195 for all others from the same organisation) |
