COMMUNICATION SKILLS
Sponsored links
Communication skills are one of the most important skills in the modern workplace. Communication skills help us to interact more effectively with colleagues at all levels of the organisation and this requires a complex mix of skill and style and an ability to adapt to different personality types.
To establish and promote a particular view or idea, or to communicate an unpopular message requires confidence and empathy; to consistently achieve successful outcomes it is necessary to have an in-depth understanding of what really happens during the process of communication. This communication skills training course introduces delegates to the fundamental dynamics of high impact communication.ve successful outcomes, it is necessary to have an in-depth understanding of what really happens during the process of communication. This course introduces delegates to the fundamental dynamics of high impact communication.
| Delivery: |
|
| Regions: |
|
| Category: |
Further Details
COURSE OBJECTIVES
Appreciate the importance of high impact communication in a variety of situations.
Create the appropriate environment for delivery of excellent face-to-face communication.
Deliver your message with confidence.
Construct and refine your messages to ensure you are understood and receive a positive response.
Develop a range of communication skills to ensure you receive appropriate attention.
Refine your ability to elicit a high quality response from your audience.
Gain the confidence of others.
Convert communication into action.
COURSE DESIGNED FOR
Individuals who need to create a lasting and distinctive impact on the people with whom they interact.
COURSE DURATION
One Day
MAXIMUM NUMBER OF DELEGATES
Eight
IN HOUSE DELIVERY OPTION
Yes
COURSE CONTENT
What is High Impact Communication? ~
Understanding what communication is
Discovering your own communication style - personal audit
How to communicate and get noticed
How to impact at all levels within the organisation
Developing the Appropriate Environment ~
Scene setting - preparing the ground
Putting people at ease - techniques to establish rapport
Opening remarks and 'ice-breakers'
Being aware of and removing communication barriers
Developing Face-to-face Confidence ~
Using your body language for impact
Using all your senses
Overcoming personal concerns and fears
Handling objections
Building High Impact Messages ~
The power of positive language
Using past, present and future to build your message
Structuring skills
Using metaphor
Questioning skills
Gaining the Confidence of Others ~
Listening Skills
Encouraging and responding to positive and negative feedback
Dealing constructively with negative or unresponsive individuals
Understanding the other person's position
From Impact to Actions ~
Creating positive outcomes
Not losing sight of the desired result
Negotiating the first steps of your success
Continual reinforcement of the message
Personal Development ~
Formulating an action plan
This Training Course is taught in classrooms in the following locations:
Leeds
Manchester
Nottingham
Birmingham
Telford
Bristol
Milton Keynes
Southampton
London WC
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
