COMMUNICATION SKILLS FOR MANAGERS

COURSE OBJECTIVES

Acknowledge your personal behavioural style and its affect on the performance of you, your team and colleagues.
Use an enhanced understanding of the dynamics at work within a team and contribute in a more productive manner as a team leader.
Communicate and negotiate in a more persuasive and compelling style.
Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day.
Enhance the performance and motivation of your team and individual team members through improved managerial communication skills.
Develop a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.

COURSE DESIGNED FOR

Managers, team leaders and supervisors who need to communicate effectively with others and are looking for performance improvements on both an individual and team basis.

COURSE DURATION

One Day

MAXIMUM NUMBER OF DELEGATES

Eight

IN HOUSE DELIVERY OPTION AVAILABLE

Yes

COURSE CONTENT

Increasing Self-awareness ~

An examination of different behaviour styles
Learning to view people as the key to your success
The affect of our behaviour on the performance of others
The psychology of human interaction
Understanding and capitalising upon human motivation
The importance of acknowledging and respecting the feelings and rights of others

Interpersonal Communication ~

The importance of effective interpersonal communication
The barriers to communication - physical barriers, mental preconceptions, etc.
Enhancing your listening and questioning technique
Avoiding ambiguity and misunderstandings - sending the correct messages
Non-verbal communication - positive body language
Communicating - one-to-one, informally and at meetings
Using your skills to negotiate with others

Effective Team Building ~

The dynamics of successful team interaction
Forging a positive, co-operative team from a group of individuals
Team roles and their influence on teamwork
Building a strong team spirit
Exploiting the strengths of team members for the good of the team
The theories of leadership

Working with Others ~

Power relationships within the team/department
Gaining influence - getting colleagues to want to work with you
Assuming a confident and persuasive approach to your dealings with others
Contributing to the team decision-making process
Creative decision making - utilising other team members

Handling Difficult Situations ~

Dealing with conflict - amongst colleagues, with supervisors and clients
Maintaining discipline
Respecting the rights, feelings and dignity of others
Minimising conflict - turning potentially negative situations into positive ones
Communicating difficult/personal news

Practical Sessions ~

Throughout this course there will be a number of practical exercises carried out which will enable delegates to put into practice much of the theory covered.