Reception Skills (Skills Course) ASET Level 1
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A Distance Learning Course of 1 Lesson.
Course Description:
The aim of this course is to provide reception staff with an understanding of the requirements and duties performed in reception, and the ability to perform these duties effectively.
By the end of the course you will be able to:
* Describe the receptionist role in your company
* Be an ambassador for your company
* Understand the importance or receiving and greeting visitors
* Provide information and advice to visitors and guests
* Handle enquires effectively
* Follow routine administrative procedures
* Deal effectively with security and safety issues
* Practice good telephone skills
* Care for your customers
* Deal with aggressive an awkward customers and visitors
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Further Details
Course Syllabus:
The role of the receptionist,
Being a ambassador,
Receiving visitors & guests,
Administration in reception,
Security & safety,
Telephone Skills,
Dealing with anger and aggression.
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