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Positive Customer Care Diploma

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Training course summary

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A Distance Learning Course of 6 Lessons. Course Description: The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, and exceed their expectations.
Regions:
  • All Areas
Delivery:
  • Distance
  • Online
Category:
Difficulty:
  • Not applicable

Further Details

Course Syllabus: How to make customers feel appreciated, How to understand your own organisation, Why you need to present a consistent professional image, Communication techniques when you have to say, 'No', What you need to know to solve customers' problems, Interpersonal skills to help you deal with difficult customers, Assertiveness techniques which help you retain your self-esteem. Payment plans are available on request.

Guide price

£210.00

 

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