- North East England
- London
- Midlands
- North West England
- South East England
- South West England
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Further Details
Phone rage is on the increase! 37% of UK customers
have admitted to shouting at telephone agents over the
telephone. Consequently, absenteeism and turnover of
telephone operatives has increased almost 50%
compared to last year.
Nobody should accept verbal abuse, no matter who
they are but on occasions a customer service rep can
be so rude or unhelpful to a person that the customer
has to shout to get anything done. Understanding the
causes of phone rage in your customers and using
techniques to manage them is an essential requirement
of any organisation. It requires people who can diffuse
the customer's anger and work towards a solution.
Guide price
circa £700 1 day per group |
