- London
- Midlands
- South East England
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Further Details
In order to build a successful business, you strive to
achieve excellence but there are occasions when a
customer is not happy with the product or service they
have received. If a situation of dissatisfaction is handled
correctly, it can lead to the customer being more faithful
and devoted to your company.
But it goes deeper than this. When a customer contacts a
company to complain about a product or service received,
it can be a piece of good fortune to the Company. Just
imagine that if a person has the moral fibre and concern to
complain, there could be hundreds who do not bother to
complain but who instead circulate negative remarks
about the company.
So it is extremely important that when a customer
complains, the complaint must be dealt with without delay
and the cause of the complaint put right. Some employees
in companies are not concerned with quality and will
ignore complaints or deal with them dishonestly because
they think it is easier. They need to be educated with the
bigger picture and shown that seeking customer
satisfaction benefits a company in the long run.
Guide price
circa £1350 2 days per group |
