Customer complaints
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This course has been designed to equip staff who are
likely to encounter difficult customer situations, either in
person or on the telephone with the skills to handle difficult
customer situations in order to cultivate long-term
associations with customers.
Duration
2 days
Who would benefit?
Any front line staff or supervisor who may have to deal
with complaints from customers.
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Further Details
In order to build a successful business, you strive to
achieve excellence but there are occasions when a
customer is not happy with the product or service they
have received. If a situation of dissatisfaction is handled
correctly, it can lead to the customer being more faithful
and devoted to your company.
But it goes deeper than this. When a customer contacts a
company to complain about a product or service received,
it can be a piece of good fortune to the Company. Just
imagine that if a person has the moral fibre and concern to
complain, there could be hundreds who do not bother to
complain but who instead circulate negative remarks
about the company.
So it is extremely important that when a customer
complains, the complaint must be dealt with without delay
and the cause of the complaint put right. Some employees
in companies are not concerned with quality and will
ignore complaints or deal with them dishonestly because
they think it is easier. They need to be educated with the
bigger picture and shown that seeking customer
satisfaction benefits a company in the long run.
This Training Course is offered "in house" at the following locations:
Norwich
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
