Conflict Management

We take time with clients to identify specific learning
needs for each job role. Our courses can cover the needs
of the client as we offer a variety of skilled training staff
that have specialities in such areas that range from the
'Public Services Unarmed Defensive Techniques' to
'Abuse'. TrainingTeams can offer counselling training of
managers who are involved in such delicate matters.
Physical Intervention (3 days)
We train simple and effective techniques which are lower
in risk for the staff using them and the individuals to whom
they are applied. The non-aggressive skills help to calm a
situation, as they do not use pain to seek compliance.
They are taught in a way that enables staff to identify the
least aversive options to achieve the objective. Staff will
apply these skills in a range of environments to protect
themselves, their colleagues and service users.
Disengagement: This training examines how staff
can reduce the risks of assault through non physical
measures and avoid assault through their positioning
and approach. They then learn how to disengage
from the most common types of assault they can face
in their role. This can extend to coming to the aid of
another person and non restrictive guiding skills.
Holding: Where the job role may legitimately involve
physically escorting or holding an individual, holds are
taught that help to protect staff and avoid pain or
discomfort for the individual. Such techniques may be
required in a variety of frontline roles.
Specialist: For roles where additional support is
needed by using handcuffs or an emergency restraint
belt (ERB), We can provide training on their correct
and safe use.
Managers and Team Leaders
Managers and team leaders have a key role to play in the
reduction and management of violence and in supporting
staff following a traumatic incident. Our training will enable
managers and team leaders to follow through their key
responsibilities ranging from their contribution to risk
assessment and reduction to their management of
incidents and the aftermath.
The training helps these key individuals to develop a wider
range of strategies and personal skills for dealing with
difficult situations.
The emphasis of the training will depend on the
organisation's need.
TrainingTeams can offer counselling training for managers
and team leaders that is aimed at helping to debrief or
engage a member of staff that is affected by an incident.
This training is not designed to replace professional
counselling, but the training is given by a professional
councillor who will coach your management in skills they
can use to help staff immediately after a situation.
Refreshers
TrainingTeams will become part of your family and we offer
long term solutions whenever possible. Conflict
management skills may become rusty in any working
environment, it is therefore essential to refresh the learning
regularly. The frequency will depend on the organisation
and the risk. We offer refresher courses to bring delegates
up to date with any changes in health and safety legislation
and will build on their learning from the previous training.
This training may contribute towards the Health and Safety
executive compliance
In vocations where physical intervention skills are required it
is important to refresh these skills more regularly.
Who will benefit: All staff who would benefit from helping
others to resolve interpersonal differences at work.