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Customer Service Excellence

Training Courses

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Training course summary

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One of the biggest challenges we face as telephone professionals is that we don’t know what the next call will entail. It could be a simple request or transaction, a stressed caller or a complaint. This workshop is designed to arm the participant with the right skills, techniques and approach to manage each customer’s expectations accordingly Aims and Objectives  Greater call control  Consistently higher service levels  Create tangible ways to delight customers

Regions:
  • South West England
Delivery:
  • Public
Category:
Difficulty:
  • Introductory

Further Details

Content: Polishing vocabulary habits for optimum service levels Inspiring customer confidence through assertion Opening the call Achieving call control using effective questioning Active listening skills Managing challenging customers expectations Complaint Handling How to book: Places are available at only £199.00! Please call 01934 519343 for further details

Guide price

£199.00 per person

 

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