Further Details
Course Syllabus:
Company Information / Research
* Company profile / Company structure / Personal profile / CV / Personal development plan.
Time Management
* Time management / Priority / Best resource to complete the task.
Communication
* Communication process / Good listening skills / Develop your ability to communicate.
Working with Others
* Relationships / Teamwork / How a team can resolve conflict / Maintain a supportive approach to your colleagues.
Customer Service
* Effective customer relations / What customers expect in relation to service / Caring for the product / Helping the customer / Resolving customer complaints.
Health & Safety
* How the law affects you / Safe lifting & carrying procedures / What to do in the event of a fire / Accident reporting / Use chemicals safely / Use equipment safely and correctly.
Security Awareness
* Crime prevention / Security of premises / Personal safety / Vigilance / Collect evidence.
Administration
* The importance of administration.
Introduction to IT
* Introduction to Word and Excel.
Guide price
£235.00; inc ASET registration and tutorial support |
