Further Details
Course Syllabus:
Recognising Customers
* Who are your customers / What should they expect?
* The Importance of Exceptional Customer Care
* Helping your organisation to meet its objectives/being the best / job satisfaction.
Customer Care and Service Principles
* Effective communication / Exceeding expectations / Assessing the quality of the service provided
Keeping Customers Informed
* Giving information and advice / Checking the customers understanding of the information provided.
Responding to Special Requests
* Collecting information about the customers needs / Communicating decisions to customers
* Customer Service and Legislation
* The laws that affect the service you provide/keeping customer service records / The need for confidentiality.
Dealing with Customer Complaints
* Understanding and acting to resolve complaints
* Using complaints as an opportunity to develop customer relationships and make improvements.
Handling Customers with Particular Needs
* Types of individual needs / Responding to individual needs.
Payment plans are available on request.
Guide price
£235.00; inc ASET registration and tutorial support |
