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Customer Service on The Telephone (Skills Course) ASET Level

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Training course summary

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A Distance Learning Course of 1 Lesson. Course Description: The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact. At the end of this course delegates will be able to:- * improve customer self esteem * describe and use techniques for good telephone communication * employ good practice in complaint handling and problem solving * handle criticism constructively and control anger * promote improved customer relations
Regions:
  • All Areas
Delivery:
  • Distance
  • Online
Category:
Difficulty:
  • Not applicable

Further Details

Course Syllabus: Introduction, Telephones - problems and opportunities, Communicating on the telephone, Telephone skills, Reception Skills, Do's and Don'ts on the telephone, Handling problems and objections, Controlling anger, Dealing with criticism, Handling complaints.

Guide price

£70.00; inc ASET registration and tutorial support

 

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