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Customer Care (Skills Course) ASET Level 1

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Training course summary

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A Distance Learning Course of 1 Lesson. Course Description: This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts. By the end of this course, you will: * recognise why you need a customer care programme. * have an action plan to install a customer care programme in your business. * understand customer care skills and how to use them. * develop a complaints handling procedure that strengthens the bond between your business and your customers.
Regions:
  • All Areas
Delivery:
  • Distance
  • Online
Category:
Difficulty:
  • Not applicable

Further Details

Course Syllabus: Why Your Business Needs Customer Care, Why You Must Care About Customer Care, Your Plan of Campaign * for a 1 or 2 person business * for a larger business, Customer Care Skills, Handling Complaints, Your Personal Action Plan.

Guide price

£70.00; inc ASET registration and tutorial support

 

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