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Call Centre Operations ASET Level 2

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Training course summary

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A Distance Learning Course of 8 Lessons. Course Description: The Certificate in Call Centre Operations has been designed for individuals with roles and responsibilities in a customer enquiry and customer service context, specifically in a Call Centre work environment. This programme aims to provide a number of key skills which will contribute to an effective call centre. The programme also seeks to develop relationships within the workplace.
Regions:
  • All Areas
Delivery:
  • Distance
Category:
Difficulty:
  • Not applicable

Further Details

Course Syllabus: Self Development, Workstation Familiarisation & IT Applications, Principles & Provision of Customer Service, Time Management, Communication Skills, Workplace Legislation, Working with Others, Planning Your Further Learning & Progression.

Guide price

£160.00; inc ASET registration and tutorial support

 

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