Call Centre Operations ASET Level 2
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A Distance Learning Course of 8 Lessons.
Course Description:
The Certificate in Call Centre Operations has been designed for individuals with roles and responsibilities in a customer enquiry and customer service context, specifically in a Call Centre work environment.
This programme aims to provide a number of key skills which will contribute to an effective call centre. The programme also seeks to develop relationships within the workplace.
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Further Details
Course Syllabus:
Self Development,
Workstation Familiarisation & IT Applications,
Principles & Provision of Customer Service,
Time Management,
Communication Skills,
Workplace Legislation,
Working with Others,
Planning Your Further Learning & Progression.
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