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Negotiating with difficult people

Training Courses

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Training course summary

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Of all aspects of negotiation, dealing with difficult people is one of the most challenging. We can all organize agendas and determine objectives, but, when faced with someone being awkward, emotional or antagonistic we quickly lose confidence. In this workshop you will learn how to deal calmly with difficult behaviour and develop skills to keep the climate of your negotiations positive. You will learn how to: • Control the climate of negotiations • Recognise key body language signals and know how to respond • Recognize difficult behaviour and how to neutralize it • Put negotiating techniques into practice • Plan for differnet outcomes • Recognise needs and how important this i • Deal with the various types of difficult behaviour

Regions:
  • All Areas
Delivery:
  • In House
Category:
Difficulty:
  • Not applicable

Further Details

This course can be tailored to individual company or organistaion needs with modules and exercises written specifically to address issues and client needs.

Guide price

£1400 for up to 14 delegates

 

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