Negotiating with difficult people
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Of all aspects of negotiation, dealing with difficult people is one of the most challenging. We can all organize agendas and determine objectives, but, when faced with someone being awkward, emotional or antagonistic we quickly lose confidence.
In this workshop you will learn how to deal calmly with difficult behaviour and develop skills to keep the climate of your negotiations positive.
You will learn how to:
• Control the climate of negotiations
• Recognise key body language signals and know how to respond
• Recognize difficult behaviour and how to neutralize it
• Put negotiating techniques into practice
• Plan for differnet outcomes
• Recognise needs and how important this i
• Deal with the various types of difficult behaviour
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Further Details
This course can be tailored to individual company or organistaion needs with modules and exercises written specifically to address issues and client needs.
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
