Conflict Resolution

What topics are covered by the course?

NOTE: This is a BUY ONE GET ONE FREE COURSE. Do you ever feel apprehensive about raising a concern or problem with someone, but know that it will only get worse if you don't? And do you know how to resolve conflict that has already set in? Can you deal calmly with difficult people, and manage your own emotions as well as theirs? Can you find an outcome that will satisfy everyone? This short course will equip you with powerful, practical strategies for resolving workplace conflicts (and tiffs at home too!). Learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale and increased productivity. This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger, the Johari Wndow, and using the Agreement Frame. This is an ILM equivalent course.

Who should attend?

The course is of particular importance for supervisors and managers seeking to manage conflict in the workplace.

What will I be able to do on completion?

At the end of this Course, you should be better able to: (1) Apply a structured framework for preparing a change strategy and building support for the change. (2) Know the motivators for change in an organization. (3) Understand how change affects individual level, and the importance of preparing people for change. (4) Develop a change management and communications plans, and to list implementation strategies. (5) Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction. (6) Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits. (7) Apply a framework for managing change to achieve success. (8) Use strategies for aligning people with a change, and winning support for the proposed change program, and (9) Apply techniques to monitor and track progress in a change program.

How will I be assessed?

This course contains several online m/c quizzes. If you are taking this course as part of an ILM Program, you ill be required to complete a work-based assignment (approx. 1200 words).